Evoqua United States - Canada - EN

COVID-19 Response

Ensuring Service Support & Business Continuity

Supporting Employees Through COVID-19

From the beginning of the pandemic, our decisions and actions have focused on protecting the health, safety, and well-being of our employees, customers, suppliers, and other stakeholders, ensuring that our customers and communities are supported while maintaining business continuity. As an essential provider of services required for the public's health and well-being, we remain committed to providing safe, clean, reliable water solutions to our customers' operations, including hospitals, laboratories, pharmaceutical manufacturers, and government agencies, during the pandemic.

Evoqua's COVID-19 protocols have proven effective in enabling business continuity and promoting employee and customer safety

Our COVID-19 Management Approach

As we continue to navigate the impacts of the COVID-19 pandemic, we have taken numerous measures to protect our workforce, strengthen employee engagement, and lead employees through the "new normal." Examples of these measures are listed below:


Health and Safety:

  • A dedicated COVID-19 task force and facility site leaders provided daily management of protocols, cases, reporting, and communications, in accordance with the Centers for Disease Control (CDC) and local regulations
  • Actively managed, tracked, and reported employee cases
  • Deployed a digital program to track employee vaccination status
  • Instituted remote working arrangements where practical and provided additional tools and technology to support remote operations


  • Provided employees with ongoing communication and dedicated resources, including an intranet portal, town halls, and email updates to provide timely access to COVID-19 information and educational materials
  • Developed and implemented a flexible return-to-office framework, encouraging employees to work in the office voluntarily when safe
  • Enhanced #EvoquaProud campaign to highlight employees and customers going above and beyond during this unprecedented time
  • Conducted surveys to measure how employees were dealing with COVID-19 related issues, including safety, well-being, support, and connection with others


  • Provided flexible paid time off (PTO) to help manage the pandemic
  • Enhanced wellness programs, including COVID-19 specific support and mental well-being tools and resources

  • Provided enhanced personal protective equipment, sanitizers, and disinfectants to all employees and centralized supply management to ensure reliable access
  • Worked with suppliers to mitigate potential supply chain disruptions. Mitigation techniques included advanced supply chain planning, management of supplier capacity and schedules, and broadening our supplier base

  • Established travel, fieldwork, and meeting safety protocols
  • Leveraged virtual tools to connect with colleagues and customers
  • Reviewed customer requirements and protocols to mitigate the operational impact
  • Adapted corporate social responsibility (CSR) initiatives to engage with communities safely

Message to Customers

We are committed to serving our customers, while ensuring that we act safely and responsibly.

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Mission Critical Support

We provide mission critical support to hospitals, laboratories, pharmaceutical manufacturers and more.

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Customer Spotlights

We are proud to share stories of customers going above and beyond during the COVID-19 pandemic.

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